According to the notion of Law no. 105-XV of March 13, 2013 on consumer protection, the buyer has the right to return the product/merchandise purchased for certain reasons within 14 days from the day of payment. The funds are returned to the card from which the purchase was made.
Sample items cannot be exchanged or returned, in accordance with Annex no. 2 of Government Decision no.1465 of 08.12.2003 (MO248-253/19.12.2003), as amended by Government Decision no.1188 of 02.11.2007 (МО175/ 09.11.2007).
Company contacts in case of return: +373 60482827
Processing time for return requests: 1 day.
If the quality of flowers (bouquet) has deteriorated due to the fault of the seller or the courier, the buyer can require a refund for the flowers and their delivery.
However, the seller is not responsible if the buyer didn't follow the recommendations for the storage, preservation and transportation of the bouquet when ordering the specific bouquet.
Each bouquet in the online store xoflowers.md is accompanied by full information, characteristics and photo.