Delivery and payment
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Order registration and payment
Payment of orders is possible with a payment card – upon receiving the order you will receive the receipt confirming the payment.
Online payment is made in conditions of maximum security using the payment card as a payment instrument, which allows online transactions to be carried out. After making the payment you will receive a confirmation of the payment to your email address.
The payment processor uses a secure system based on the latest version of the 3D-Secure security standard, which means a new global approach to buyer authentication in secure online transactions. This security measure involves redirecting the user when making the payment to a secure MAIB page where the authentication of each cardholder is done by assigning a single-use code for each online transaction.
Refunds are made only to the payment card that was used for the purchase.
To make a payment, you will need to enter your bank card details. The transfer of this information is done in accordance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.
The following data will be requested to make the payment:
☼ Card number (16 digits);
☼ Expiry date (month and year);
☼ CVC or CVV code (3 digits);
☼ Name and surname on the payment card.
All payments are processed in the national currency – MDL (Moldovan lei). If the currency of the operation differs from the currency of payment, the conversion of the operation amount is carried out according to the exchange rate for card operations on the day of settlement, of the issuing bank.
After the registration of the order, the buyer is given the information regarding the expected date of transmission of the order by courier/delivery service.
Delivery within Chisinau is performed within 2 hours of order confirmation by our operators.
Delivery is made from 9:30 a.m. to 8:30 p.m. and is free for orders of at least 2000 MDL, for orders with a lower value, the delivery costs 65 MDL (which will be included in the total amount of the transaction/order).
Delivery to the suburbs of Chisinau is performed within 4 hours of order confirmation by our operators.
The delivery s performed from 9:30 a.m. to 8:30 p.m.. Depending on the distance, the cost varies from 85 MDL to 120 MDL (which will be included in the total amount of the transaction/order).
On Sundays or national holidays, deliveries are still performed within 2 hours of order confirmation by our operators. Delivery is made from 9:30 a.m. to 8:30 p.m. and is free for orders of at least 2,000 MDL, for orders with a lower value, the delivery costs 65 MDL (which will be included in the total amount of the transaction/order).
The delivery term may be extended in certain isolated situations (for example: unfavourable weather conditions, public holiday periods, unforeseen technical problems, etc.). We will notify you if we encounter one of the previously isolated situations.
You can choose any address for delivery – home, office or any other address, without additional payments. We only accept one delivery address per order. If you need to deliver the order to different addresses, please register different orders for each address.
Upon receiving the products, please check the integrity of the packaging and confirm the presence of the tax receipt in front of the courier. Any subsequent claims regarding these matters will not be accepted.